Privacy Policy

Catgo ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and AI assistant service (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy. We believe that transparency about data practices is fundamental to building trust with our users, and we have designed this policy to be clear, comprehensive, and easy to understand.

We encourage you to read this Privacy Policy carefully and to check this page periodically for any changes. Your continued use of the Service after any modifications to this policy constitutes your acknowledgment of the modifications and your consent to abide by and be bound by the updated policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We collect information that you provide directly to us when you use the Service. This includes the questions and messages you type into the Catgo chat interface, which we refer to as "Conversation Data." This data is necessary for us to process your requests and provide accurate, relevant responses. We also collect certain technical information automatically when you use the Service, including your IP address, browser type, operating system, referring URLs, and information about how you interact with the Service (such as pages visited and features used). This "Usage Data" helps us maintain and improve the Service.

We do not require you to create an account to use Catgo, and we do not collect names, email addresses, or other identifying information unless you voluntarily provide them through our contact form. We do not use cookies or similar tracking technologies to follow you across other websites or services. Our data collection is minimal by design — we collect only what is necessary to provide and improve the Service, nothing more.

We use the information we collect primarily to provide, maintain, and improve the Service. Conversation Data is used to generate responses to your questions and to improve the quality and accuracy of our AI model over time. Usage Data is used to analyze how our Service is being used, identify and fix technical issues, and make informed decisions about feature development and user experience improvements.

We do not use your Conversation Data or Usage Data for targeted advertising, and we do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not build individual user profiles based on your conversations or behavior. Our use of data is strictly limited to the purposes described in this policy, and we will not repurpose your data for unrelated uses without your consent.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Conversation Data is encrypted in transit using TLS (Transport Layer Security) and is stored on secure servers with appropriate access controls. We regularly review our security practices and update them as needed to address emerging threats and vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest commercially reasonable level of security for your data. In the event of a data breach that affects your personal information, we will notify you promptly and take appropriate remedial actions in accordance with applicable laws and regulations.

Catgo uses minimal cookies and similar technologies solely for the purpose of maintaining your session and ensuring the Service functions properly. We do not use tracking cookies, advertising cookies, or analytics cookies that follow you across different websites. We do not employ pixel tags, web beacons, or browser fingerprinting techniques for tracking purposes.

If we introduce additional cookie-based features in the future, we will update this policy and provide clear notice and consent mechanisms as required by applicable law. You can control cookies through your browser settings and may choose to disable cookies entirely, though this may affect certain functionality of the Service. For more information about managing cookies, consult your browser's help documentation.

We may use third-party service providers to assist us in operating the Service, including AI model providers, hosting services, and analytics tools. These third parties have access to certain information only as necessary to perform their functions on our behalf and are obligated not to disclose or use it for any other purpose. We carefully vet all third-party providers and require them to adhere to strict data protection standards.

We do not share your Conversation Data with third parties for their own independent use. Any data shared with service providers is done so under contractual obligations that prohibit unauthorized use or disclosure. We encourage you to review the privacy policies of any third-party services we may use, which we will identify in this policy or through in-Service disclosures when relevant.

You have the right to access, correct, or delete your personal information that we hold, subject to certain exceptions required by law. You may request a copy of the data we have collected about you, ask us to correct any inaccuracies, or request that we delete your data entirely. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Depending on your jurisdiction, you may have additional rights under applicable data protection laws, such as the right to data portability, the right to object to processing, or the right to restrict processing. We will honor all valid requests in accordance with applicable laws. We aim to respond to all data subject requests within 30 days of receipt. Please note that we may need to verify your identity before fulfilling your request to protect against unauthorized access to your data.

Catgo is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

For users between the ages of 13 and 18, we recommend parental guidance when using the Service. While Catgo is designed to provide helpful and appropriate responses, we cannot guarantee that all AI-generated content will be suitable for younger users. We encourage parents and guardians to discuss online safety and responsible AI use with their children.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date. For significant changes that affect how we handle your data, we will provide additional notice through a prominent notice on the Service or by other appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes. If you do not agree with the revised policy, you should discontinue use of the Service and request deletion of your data as described in the "Your Rights" section above.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@catgo.ai. We are committed to addressing your concerns promptly and transparently. You can also reach us through our Contact page at catgo.ai/contact.

For data subject access requests, deletion requests, or other privacy-related inquiries, please include "Privacy Request" in the subject line of your email and provide sufficient detail for us to identify your data. We aim to respond to all privacy-related inquiries within 30 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.